
FAQ’s
You’ve got questions, we’ve got answers.
FAQs
What is your Privacy Policy?
At partnersinministry.com, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information on our website.
Information Collection
We may collect personal information such as your name, email address, contact details, and other pertinent information when voluntarily provided by you through forms, subscriptions, or interactions on our website.
Use of Information
The information collected may be used for:
Providing and personalizing our services
Communicating with you about our services, updates, and promotions
Analyzing website usage and improving user experience
Responding to inquiries and support requests
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze trends, administer the website, track users' movements, and gather demographic information. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites. We encourage users to read the privacy policies of these third-party sites.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting business, or servicing you, provided that those parties agree to keep this information confidential.
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate action.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at info@partnersinministry.com
What are your terms and conditions?
Terms and Conditions
These terms apply to all services provided by Partners In Ministry, whether through formal agreements, consultations, events, or other interactions.
BACKGROUND
Partners In Ministry has the necessary qualifications, experience, and abilities to provide services to the Client
ACCEPTANCE OF TERMS AND CONDITIONS
By using our website, booking our services, or engaging with Partners In Ministry, you agree to be bound by these terms.
SERVICES PROVIDED
The Client engages Partners In Ministry to provide the services outlined in an Agreement. Additional services may be agreed upon by both parties in writing.
CURRENCY AND PAYMENT
All amounts are in Australian Dollars (AUD) excluding GST, which will be added where applicable.
REFUNDS AND CANCELLATIONS
Clients may request refunds by emailing accounts@partnersinministry.com with bank details. Refunds are processed within 14 business days.
In-person events (courses, retreats, workshops) incur cancellation charges due to upfront costs:
48 hours or less: up to 100% forfeit (no refund)
More than 48 hours to one week notice: up to 50% forfeit (50% refund)
More than one week to two weeks: 20% forfeit (80% refund)
More than two weeks: Full refund.
1:1 Services less than 48 hours’ notice or No Shows: Failure to attend without prior cancellation may result in charges up to the full booking fee, calculated based on the actual costs incurred and lost opportunities that cannot be recovered.
Emergency circumstances will be considered on a case-by-case basis.
INTELLECTUAL PROPERTY
All content, materials, and resources provided by Partners In Ministry remain our intellectual property. Clients may use materials for personal ministry purposes but may not reproduce, distribute, or commercialise them without written permission.
LIABILITY
Partners In Ministry’s liability is limited to the amount paid for services, except where prohibited by law.
INFORMATION COLLECTION
Partners In Ministry will send surveys throughout the year to assess client wellbeing and service satisfaction. This information helps improve services and understand trends across all clients, in accordance with our Privacy Policy.
Marketing materials relating to services may be sent to clients.
CONFIDENTIALITY
Partners In Ministry will not disclose any confidential client information except as authorised by the client or required by law.
All client information (written or oral, provided before or after any Agreement) is considered confidential.
Confidentiality obligations survive termination of any Agreement.
GENERAL PROVISIONS
Consumer Rights
Nothing in any Agreement excludes, restricts or modifies rights under Australian Consumer Law, including consumer guarantees that services will be provided with due care and skill.
Governing Law
These Terms and Conditions are governed by New South Wales law.
Dispute Resolution
Any disputes will first be addressed through good faith negotiation. If unresolved within 30 days, disputes may be referred to mediation before legal proceedings.
I have a question that’s not answered here.
Feel free to email us at info@partnersinministry.com, and one of our friendly team will be in touch.
Get in touch
We’d love to chat about where you’re at and how we can help!