Your Privacy

We are grateful for the trust you place in Partners in Ministry. Whether you are a church leader, a donor, a course participant, or someone exploring what we do, we want you to know that we handle your personal information with care, respect and integrity.

This page gives you a straightforward overview of how we collect, use and protect your personal information. It applies to everyone who interacts with us — through our website, our services, events or communications.

What information we collect

We collect personal information you share with us directly, including your name, email address, contact details and, where relevant, financial information. This includes information provided when you:

• register for a workshop, retreat or course

• make a donation or enquire about supporting our work

• contact us through our website or by phone or email

• subscribe to our newsletter or insights

• engage with us as a ministry partner or referral

In some cases we may also hold sensitive information, such as health information or other personal details relevant to the pastoral support we provide. We only collect this where it is necessary and with your consent.

Why we collect it

We use your information to:

• respond to your enquiries and deliver the services you have requested

• keep you informed about workshops, retreats, courses and resources that may be relevant to your ministry

• process donations and maintain accurate records

• improve our website and the way we serve our community

• meet our legal obligations as an Australian not-for-profit organisation

We do not use your information for purposes beyond those you would reasonably expect, and we do not sell or rent your personal information to anyone.

How we protect your information

We take reasonable technical and organisational steps to keep your personal information secure from misuse, loss or unauthorised access.

Some of our systems use trusted third-party providers who may store data outside Australia. Where this is the case, we take steps to ensure those providers meet comparable privacy standards.

Cookies, analytics and website tracking

Our website uses cookies and similar technologies to help us understand how visitors use our website and to improve our communications, services and website experience.

We currently use tools including:

• Google Analytics

• Google Ads conversion tracking

• Meta Pixel

• HubSpot analytics and tracking tools

• Squarespace analytics

These tools may collect information such as:

• Pages viewed

• Time spent on our website

• Device and browser information

• General location information

• Website interactions and referral sources

This information helps us understand how our website is used and measure the effectiveness of our communications and advertising.

You can control cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Marketing communications

If you subscribe to our newsletter, download resources, register for events or provide your contact details, we may send you information about workshops, resources, events, services or ministry updates that may be relevant to you.

You may unsubscribe from these communications at any time using the unsubscribe link included in our emails or by contacting us directly.

Use of HubSpot

Partners in Ministry uses HubSpot to manage enquiries, registrations, communications and relationships with churches, ministry leaders and supporters.

Information submitted through our website forms, registrations and subscriptions may be stored within HubSpot. HubSpot may also record interactions with emails and website pages to help us understand engagement and improve our communications.

Social media

We maintain organisational accounts on social media platforms including Facebook, Instagram, LinkedIn and YouTube.

If you interact with our social media pages, we may receive information including comments, messages, reactions, event responses and engagement data provided by those platforms.

Information collected through social media platforms is also subject to the privacy policies of those providers.

Overseas disclosure of information

Some of the service providers we use store or process information outside Australia, including in the United States and Canada.

These providers include website hosting, customer relationship management, analytics, payment processing and communication platforms.

Where information is transferred overseas, we take reasonable steps to ensure our providers maintain appropriate privacy and security standards.

Your rights

You have the right to access, update or correct the personal information we hold about you at any time.

If you would like to do this, or if you have any questions about how we handle your information, please get in touch with our Privacy Officer:

Privacy Officer — Partners in Ministry
Email: info@partnersinministry.com

Please mark your email to the attention of the Privacy Officer.

Privacy complaints

If you have a concern about how we have handled your personal information, please contact our Privacy Officer at info@partnersinministry.com

We will acknowledge your complaint promptly and aim to respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au
Phone: 1300 363 992

Our legal obligations

Partners in Ministry handles personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles.

Our practices also reflect the Privacy and Other Legislation Amendment Act 2024 (Cth).

Full Privacy Policy

For complete details of how we manage personal information, including our data storage, retention and disclosure practices, please read our full Privacy Policy.

This Privacy Policy was last updated July 2026